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Samuel Hubbard Canada

REFUND POLICY

We want you to be 100% happy with your purchase but if you’re not, see below for return procedures.

All returns must be authorized by SamuelHubbard.ca and be returned with a Return Authorization number provided by SamuelHubbard.ca. Items sent back without proper authorization will be returned at the customer’s expense.

Returns for unworn merchandise:

SamuelHubbard.ca is happy to accept returns on unworn merchandise within 15 days from the original order date. New, unworn merchandise will be refunded in the same manner it was paid for. A return shipping label will be emailed to you upon request.

* Please note: Sale items will be credited in the form of a Samuel Hubbard Gift Card. 

* Products must be in the condition you received them and in the original box and/or packaging.

Returns for defective merchandise:

Authorizations will be granted on shoes acknowledged to be defective within 60 days from the date of delivery.  If you feel you have received defective merchandise, please email us immediately at info@samuelhubbard.ca

Our coverage policy on worn items includes our shoes and boots for 60 days from the time of purchase by a customer, and requires an order # or proof of purchase for shoes that we have deemed damaged due to a manufacturing defect. Authorizations will not be granted for problems deemed by SamuelHubbard.ca to be the result of normal wear and tear or abuse of the shoes.

Refused and undeliverable packages:

Packages that are refused by the recipient or are undeliverable due to failure to receive on the recipient's part or incorrectly entered address information will be treated as a return when received by SamuelHubbard.ca, and the customer will be responsible for all associated shipping fees.

If your package is returned to SamuelHubbard.ca due to a failure to receive and you want it re-delivered, contact SamuelHubbard.ca customer service at info@samuelhubbard.ca. You will be responsible for all associated shipping fees, including outbound shipping for the second attempt.

How to return merchandise:

To return merchandise, please follow these simple steps: 

Please send our customer service team an email at info@samuelhubbard.ca for a return authorization number. In your email please include your order number and reason for returning. Complete the Return Form and include it with a copy of your Packing List (both sent with your order) and the merchandise in the original shipping carton.

Once approved, you will be asked to mail the product back using the Canada Post return label that will be provided. Package must be clearly marked with return authorization number provide by SamuelHubbard.ca: 

SamuelHubbard.ca

c/o Global Shoe Connection
12391 No 5 Road
Richmond, BC
Canada, V7A 4E9

Products must be in the condition you received them and in the original box and/or packaging. Please do not write directly on the shoe box and include all materials found inside the box. Once your return is received, inspected and approved your refund will be processed. A credit will be automatically applied for the amount of the merchandise back to your original method of payment, please allow up to 15 business days for your credit to be processed.

Please note: SamuelHubbard.ca is not responsible for packages lost in transit. Our warehouse does not accept "Walk in" returns. Your return will be refused if you visit our warehouse to drop off a return.

For exchanges, we recommend placing a new order to expedite your purchase. We will process your return as above. 

How do I go about exchanging my merchandise?

At this time we do not process exchanges. If you would like to return an item for an exchange, please follow the return instructions and then place a new order on-line.

In the event that wish to cancel your order within 24 hours after placing it, please contact Samuel Hubbard.ca directly at 1-877-322-1941.



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